Privacy policy

Privacy Policy

(Updated pursuant to EU Regulation 2016/679 – General Data Protection Regulation “GDPR”)

1. Data Controller

The Data Controller of personal data processed through this website www.franklo.it is:

FRANK LO – Head Office & Online Shop
Via del Leone, 8
00186 Rome – Italy
Email: info@franklo.it

Registered Office:
OTTICA GALLIA SRL
Via Gallia, 45
00183 Rome – Italy
Tax Code & VAT No.: 11967561009

The Data Controller determines the purposes and means of processing personal data in accordance with Regulation (EU) 2016/679 (“GDPR”).

2. Types of Personal Data Collected

We may collect and process the following categories of personal data:

Identification data (name, surname)
Contact data (email address, phone number, shipping and billing address)
Billing and payment data
Technical and browsing data (IP address, device type, cookies)
Any additional information voluntarily provided by the user

3. Purpose and Legal Basis of Processing

Personal data are processed for the following purposes:

A. Contractual and Administrative Purposes

To process orders and manage purchases
To provide customer service and after-sales support
To fulfill legal, tax and accounting obligations

Legal basis: Performance of a contract and compliance with legal obligations (Art. 6(1)(b) and (c) GDPR).

B. Marketing Activities

To send promotional communications, newsletters, commercial offers
To inform users about new products and initiatives

Such processing occurs only with your explicit consent.

Legal basis: Consent of the data subject (Art. 6(1)(a) GDPR).
You may withdraw consent at any time without affecting the lawfulness of prior processing.

C. Statistical and Market Research

To conduct internal statistical analysis
To improve services and user experience

Legal basis: Legitimate interest of the Data Controller (Art. 6(1)(f) GDPR).

D. Participation in Promotions and Prize Contests

To manage participation in competitions and promotional initiatives

Legal basis: Performance of a contract or consent, depending on the case.

4. Methods of Processing

Processing is carried out using electronic and/or manual tools in accordance with principles of:

Lawfulness
Fairness
Transparency
Data minimization
Accuracy
Storage limitation
Integrity and confidentiality

Appropriate technical and organizational measures are implemented to ensure data security.

5. Data Retention

Personal data are retained:

For the duration of the contractual relationship
For the period required by law (tax and accounting obligations)
For marketing purposes, until consent is withdrawn

6. Data Recipients

Personal data may be shared with:

Authorized personnel within the Company
Service providers (payment processors, shipping carriers, IT providers)
Professional advisors (accountants, legal consultants)
Public authorities when required by law

Data will not be sold or transferred to third parties for independent commercial purposes.

7. International Transfers

If data are transferred outside the European Union, such transfer will occur only in compliance with GDPR provisions and appropriate safeguards.

8. Rights of the Data Subject

Under Articles 15–22 of the GDPR, you have the right to:

Access your personal data
Rectify inaccurate data
Request erasure (“right to be forgotten”)
Restrict processing
Object to processing
Data portability
Withdraw consent at any time

You may exercise your rights by contacting:
info@franklo.it

You also have the right to lodge a complaint with the competent Supervisory Authority (Garante per la Protezione dei Dati Personali).

9. Security Measures

Personal data are stored in secure databases located within the European Union.
The Data Controller has implemented appropriate security measures to protect data against unauthorized access, disclosure, alteration, or destruction.

10. Distance Selling and Right of Withdrawal

Distance selling and the related right of withdrawal apply exclusively to contracts concluded between a private consumer and a commercial operator, in accordance with applicable consumer protection laws.

Contracts between private parties or entered into for purely commercial purposes are not subject to distance selling regulations.

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