SHIPPING AND RETURNS

SHIPPING OF YOUR PACKAGE IN EUROPE AND THE WORLD IS FREE FOR ORDERS OVER €700.00, IN ITALY FOR ORDERS OVER €360.00.

PARCELS ARE GENERALLY SENT WITHIN 48 HOURS OF RECEIPT OF PAYMENT AND ARE SHIPPED VIA AN INTERNATIONAL COURIER WITH TRACKING AND DELIVERY WITHOUT SIGNATURE. IF YOU PREFER AN EXTRA UPS DELIVERY WITH SIGNATURE REQUIREMENT, AN ADDITIONAL CHARGE WILL BE APPLIED, SO PLEASE CONTACT US BEFORE CHOOSING THIS METHOD. WHICHEVER TYPE OF SHIPPING YOU CHOOSE, WE WILL PROVIDE YOU WITH A LINK TO TRACK YOUR PARCEL ONLINE.

SHIPPING COSTS INCLUDE HANDLING AND PACKAGING CHARGES AND POSTAL COSTS. MANAGEMENT COSTS ARE FIXED, WHILE TRANSPORT COSTS VARY DEPENDING ON THE TOTAL WEIGHT OF THE SHIPMENT. WE RECOMMEND YOU GROUP YOUR ITEMS INTO ONE ORDER. IT IS NOT POSSIBLE TO GROUP TWO DISTINCT ORDERS PLACED SEPARATELY, THEREFORE SHIPPING COSTS WILL BE CHARGED FOR EACH OF THEM. YOUR PARCEL WILL BE SENT AT YOUR OWN RISK, BUT SPECIAL ATTENTION IS GIVEN IN CASE OF FRAGILE ITEMS.

THE BOXES HAVE ADEQUATELY LARGE DIMENSIONS AND YOUR ITEMS ARE WELL PROTECTED.

CONDITIONS FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL/RETURN

THE RIGHT OF WITHDRAWAL AND/OR RETURN IS CONSIDERED CORRECTLY EXERCISED IF THE FOLLOWING CONDITIONS ARE ALSO COMPLIED WITH:

CONTACT CUSTOMER SERVICE AT THE EMAIL ADDRESS INFO@FRANKLO.IT EXPLAINING THE REASON FOR RETURN WITHIN FOURTEEN DAYS OF DELIVERY OF THE PACKAGE.

SEND BY EMAIL TO INFO@FRANKLO.IT OF REPORT OF WITHDRAWAL/RETURN WITHIN 14 DAYS OF RECEIPT OF THE PRODUCTS, NOT FORGETTING TO STATE THE REASONS FOR THE WITHDRAWAL/RETURN.

BEFORE SENDING THE GOODS IT IS EXPECTED THAT YOU RECEIVE THE APPROPRIATE ACCEPTANCE EMAIL FROM INFO@FRANKLO.IT AND SUCH ACCEPTANCE MUST BE PRINTED AND ATTACHED IN THE SHIPPING WHICH IS PAID BY THE BUYER.

THE PRODUCTS MUST NOT HAVE BEEN USED, WORN, WASHED OR DAMAGED;

THE IDENTIFICATION TAG MUST STILL BE ATTACHED TO THE PRODUCTS WITH THE SINGLE-USE SEAL;

THE PRODUCTS MUST BE RETURNED INTACT AND UNUSED, AS WELL AS IN THEIR ORIGINAL PACKAGING

EACH PRODUCT MUST BE RETURNED INCLUDING ALL ORIGINAL LABELS, PACKAGING AND ACCESSORIES (DUSTBAGS, HANGERS, ETC.) RECEIVED TOGETHER WITH THE ORDER;

RETURNED PRODUCTS MUST BE SENT TO: FRANK LO VIA DEL LEONE, 8 00186 RM – REGISTERED OFFICE VIA GALLIA, 45 00183 – CF & VAT number 11967561009 ITALY IN A SINGLE SHIPMENT, IN FACT, WE RESERVE THE RIGHT NOT TO ACCEPT ONE ITEMS SAME ORDER, RETURNS AND SHIPPED AT DIFFERENT TIMES;

RETURNED PRODUCTS MUST BE DELIVERED TO THE COURIER WITHIN FOURTEEN (14) DAYS FROM THE DATE ON WHICH THE CUSTOMER RECEIVED THE EMAIL ACCEPTING THE RETURN.

THE PRODUCTS CAN BE RETURNED BY SHIPPING THE PACKAGE ONLY AFTER HAVING RECEIVED THE OK VIA EMAIL FROM INFO@FRANKLO.IT.

REFUND TIMES AND METHODS

AFTER FRANKLO HAS RECEIVED THE RETURN REQUEST AND CHECKED THAT ALL REQUIREMENTS HAVE BEEN MET, THE CUSTOMER WILL RECEIVE AN EMAIL CONFIRMING ACCEPTANCE/PAYMENT/REPLACEMENT OF THE RETURN.

FRANKLO WILL REFUND ANY SUMS ALREADY COLLECTED FOR THE PURCHASE OF THE PRODUCTS.

ONCE THE CORRECT EXECUTION OF THE TERMS AND CONDITIONS INDICATED ABOVE HAS BEEN VERIFIED, THE AMOUNTS WILL BE REFUNDED AS SOON AS POSSIBLE, EXCLUDING ADMINISTRATIVE AND CUSTOMS CHARGES AND, IN ANY CASE, WITHIN THIRTY (30) DAYS FROM THE DATE ON WHICH FRANKLO RECEIVED THE RETURN OF THE PRODUCT PURCHASED.

IF THE METHODS AND TERMS FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL ARE NOT COMPLIED WITH, AS SPECIFIED IN THIS PARAGRAPH, YOU WILL NOT BE ENTITLED TO A REFUND OF THE AMOUNTS ALREADY PAID TO FRANKLO; HOWEVER, THE CUSTOMER WILL BE ABLE TO OBTAIN, AT HIS/HER EXPENSE, THE PRODUCTS IN THE STATE IN WHICH THEY WERE RETURNED TO AFRANKLO. OTHERWISE FRANKLO MAY RETAIN THE PRODUCTS IN ADDITION TO THE AMOUNTS ALREADY PAID FOR THEIR PURCHASE. THE PRODUCTS WILL REMAIN AVAILABLE TO THE CUSTOMER FOR 3 MONTHS, AFTER WHICH THEY WILL BE DESTROYED OR OTHERWISE DESTINED FOR DISPOSAL.

IF THERE IS NO CORRESPONDENCE BETWEEN THE RECIPIENT OF THE PRODUCTS INDICATED IN THE ORDER FORM AND THE THOSE WHO MADE THE PAYMENT OF THE SUMES DUE FOR THEIR PURCHASE, THE REFUND OF THE SUMMS, IN CASE OF EXERCISE OF THE RIGHT OF WITHDRAWAL, WILL BE CARRIED OUT BY FRANKLO, IN IN ANY CASE, TOWARDS THOSE WHO MADE THE PAYMENT.

SHIPPING COSTS FOR RETURNING THE PRODUCTS WILL BE PAID BY THE CUSTOMER, INCLUDING THE RESPONSIBILITY IN THE EVENT OF LOSS OR DAMAGE TO THE PRODUCTS.

AS SAID, THE ACTUAL TIME FOR THE CREDIT OR REFUND OF THE AMOUNTS PAID FOR THE PURCHASE OF THE PRODUCTS DEPENDS ON THE PAYMENT METHODS USED:

PURCHASE VIA BANK TRANSFER: THE REFUND WILL BE MADE TO THE CURRENT ACCOUNT FROM WHICH THE BANK TRANSFER WAS MADE.

PURCHASE VIA PAYPAL: THE REFUND IS MADE TO THE PAYPAL ACCOUNT AND IS IMMEDIATELY VISIBLE FROM THE MOMENT FRANKLO ACCEPTS THE RETURN. THE ACTUAL CREDIT CARD REFUND TO THE PAYPAL ACCOUNT DEPENDS ON THE CREDIT CARD COMPANY, BUT NORMALLY HAPPENS WITHIN 30 DAYS.

IN THE CASE OF A GIFT, THE REFUND OF THE MONEY WILL BE MADE TO THE THOSE WHO MADE THE PAYMENT.